At Eli Roams, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. We work with reliable logistics partners to ensure your items are packaged securely and shipped promptly.
Order Processing
All orders are processed once confirmed through our Cash on Delivery system. After placing your order, you will receive a confirmation message or email with your order details. Our team carefully reviews and prepares each order for shipment to ensure accuracy and quality.
Shipping Methods
We partner with trusted local and international couriers to ensure smooth and dependable delivery. Depending on your location, we may use a combination of air and ground transportation to deliver your package.
Tracking Your Order
Once your order has been shipped, you may receive a tracking number or delivery update via SMS, email, or WhatsApp, depending on the contact information you provided during checkout. This allows you to follow your shipment and stay updated on its status.
Shipping Fees
Shipping fees (if any) will be clearly displayed at checkout before you confirm your order. In some regions, we may offer free shipping promotions, which will be communicated on the website or during checkout.
Failed Deliveries
If a delivery attempt fails due to an incorrect address, unavailable recipient, or refusal to accept the order, our support team may contact you to reschedule. Repeated failed delivery attempts may result in cancellation of the order.
Customer Support
If you have any questions about your shipment, experience issues with your delivery, or need help with order tracking, please contact our support team at email: [email protected]